Track Support Requests

  • Updated:
Follow

 After you created your own profile you can track your support requests

  1. Click your profile icon on the upper-right side of any Help Center page, and then click "My activities".

  2.  By default, the page displays all requests that you have submitted.

  3. To filter your requests by status, select a request status from the Status menu.
    • Open is a ticket that's been assigned to an agent who is working to resolve it.
    • Awaiting your reply is a ticket that's been assigned to an agent, but the agent is waiting for more information from you before resolving the ticket.
    • Solved is displayed when work on the ticket is complete.                                               
  4. To search your requests, enter a search term in the Search Requests box.