If you are unable to log in to your TourFactory account, you can choose to have the password reset. Please follow the steps below for resetting your account password.
- Visit www.tourfactory.com and click the "Sign In/Sign Up" button towards the top right of the page.
- If you enter an invalid password while logging in, you will receive a "you have entered an invalid email or password" error message. Click the red "Please Reset Your Password" link to be taken to the password reset screen.
- Alternatively, if you would like to reset your password before attempting to log in, click the red "Claim Your Account" button underneath the sign in fields.
- Enter your TourFactory login email address in the box and click the red "Send" button.
- Success! You will receive an email within 15 minutes with instructions on how to reset your password.
Note: If you receive an error message after clicking the "Send" button, you may have entered an invalid login email address. If you enter a different email address than the one we have on file, you will receive this error message. If you don't remember your login email address, please contact customer service at 888-458-3943 and we can provide you with the proper email address or update it to a new email address.
For additional assistance, contact us at 888-458-3943 | email@example.com